IVVER

PAYMENT TERMS AND FINANCIAL CONDITIONS

Last updated: June 2026

These Payment Terms and Financial Conditions (the “Financial Terms”) govern the service fees, payment terms, cancellations, refunds and financial rules applicable to bookings made through the IVVER platform, operated by IVV SERVICES.

By accessing the platform, creating an account or confirming a booking, the User acknowledges that they have read and accepted these Financial Terms under the conditions provided by the platform.

These English Financial Terms are provided as the default user-facing version for international Users. The legally authoritative version is the French version. Read the French version.

Article 1 - Definitions

For the purposes of these Financial Terms, the following terms have the meanings set out below:

Article 2 - IVVER’s Role and Nature of the Service

IVV SERVICES operates IVVER, a digital platform connecting Customers, including international Customers, with independent professional Providers offering their own assets and services.

The service provided by IVV SERVICES includes, in particular:

The main contract relating to the Asset or Service is entered into directly between the Customer and the Provider. IVV SERVICES is not a party to that main contract and does not guarantee the physical performance of the service, the condition of the Asset, its actual availability, its suitability for the Customer’s specific expectations, or each party’s compliance with their own obligations.

IVV SERVICES does not collect the Main Price on behalf of the Provider and does not remit any sums corresponding to the Main Price. The Main Price is paid directly by the Customer to the relevant Provider, according to the terms agreed between them and under their respective responsibility.

Article 3 - IVVER Service Fees

In consideration for the intermediation, booking, messaging, moderation and related digital tools provided by IVVER, IVV SERVICES charges IVVER Service Fees directly to the Customer for each Booking when such fees are displayed in the booking flow.

The IVVER Service Fees are calculated on the basis of the Main Price displayed or confirmed in the Booking flow. They may include:

The applicable percentage, any minimum amount, any applicable fees and the total amount of IVVER Service Fees are displayed to the Customer before final confirmation and payment. The amount displayed in the payment flow prevails for the relevant Booking.

The IVVER Service Fees are separate from the Main Price due to the Provider. They exclusively remunerate the service provided by IVV SERVICES and constitute IVV SERVICES’ own revenue in full.

Article 4 - Payment of IVVER Service Fees

The IVVER Service Fees are paid by bank card or by any other electronic payment method available on the Platform, through a secure payment service provider.

The payment service provider is used exclusively to collect the IVVER Service Fees charged by IVV SERVICES to Customers for use of the Platform and intermediation service. It is not used by IVV SERVICES to collect the Main Price due to the Provider.

IVV SERVICES does not store complete bank card details on its own servers. Payments are processed by the payment service provider in accordance with its own security standards and the rules applicable to payment data processing.

Any technical fees, processing fees, banking fees, payment service provider fees, conversion fees or similar fees are included, charged or withheld in accordance with the terms displayed in the payment flow or set out in these Financial Terms.

Article 5 - Cancellation, Refunds and Transaction Fees

5.1. Principle applicable to transaction fees

Except where IVV SERVICES determines, after review pursuant to Article 5.4, that there has been a breach attributable to the Provider, transaction fees, technical fees, banking fees, payment service provider processing fees and similar fees are not refundable to the Customer.

Where a refund of IVVER Service Fees is granted outside a case of breach attributable to the Provider, IVV SERVICES refunds only the refundable portion of the IVVER Service Fees, after deduction of non-recoverable transaction fees and, where applicable, any fixed processing amount clearly displayed before payment.

5.2. Cancellation by the Customer

Where the Customer cancels the Booking during the free cancellation period displayed before payment, the Customer may obtain a refund of the refundable portion of the IVVER Service Fees, after deduction of non-refundable transaction fees.

Where the Customer cancels the Booking after expiry of the free cancellation period, the IVVER Service Fees are retained by IVV SERVICES in consideration for the intermediation and booking service already performed, unless IVV SERVICES expressly grants a goodwill gesture or decides otherwise.

The conditions for cancellation, refund or retention of the Main Price are governed by the contract entered into between the Customer and the Provider, unless expressly stated otherwise on the Platform.

5.3. Refusal, expiry or lack of confirmation by the Provider

Where the Booking requires confirmation by the Provider and the Provider refuses the request, fails to respond within the applicable timeframe or allows the request to expire, IVV SERVICES cancels the Booking request and refunds to the Customer the refundable portion of the IVVER Service Fees, after deduction of non-refundable transaction fees.

5.4. Breach attributable to the Provider

Subject to review by IVV SERVICES, the following may constitute a breach attributable to the Provider: the Provider failing to appear, an unjustified late cancellation, an unjustified refusal to hand over the Asset, requesting a price higher than the price displayed or accepted, or a material non-conformity making use of the Asset impossible under the expected conditions.

The Customer must report the incident and submit supporting evidence before the scheduled end of the rental period, unless the Customer can justify a legitimate impossibility.

IVV SERVICES reviews the request in light of the evidence provided by the Customer, the Provider’s explanations, the history of the relevant accounts, communications available on the Platform and any other useful information.

If IVV SERVICES concludes that there has been a breach attributable to the Provider, IVV SERVICES refunds in full the amount paid by the Customer as IVVER Service Fees for the relevant Booking, including the portion corresponding to transaction fees, technical fees or processing fees that may have been included or withheld at the time of payment.

This refund applies only to sums received by IVV SERVICES, unless mandatory law provides otherwise. It does not affect any rights or remedies the Customer may have against the Provider under the rental contract.

Article 6 - Reporting, Evidence and Dispute Handling

To allow incidents to be handled effectively, the Customer must report any dispute, any failure by the Provider to appear, or any major impossibility to use the Asset before the scheduled end of the rental period, unless the Customer can justify a legitimate impossibility.

The Customer must provide sufficiently precise and consistent evidence, including where relevant:

In case of dispute, IVV SERVICES may request from the Provider a copy of the rental contract, check-in inventory, handover document or any document signed by the parties. The production of a signed document constitutes an important item of evidence, without preventing IVV SERVICES from considering other evidence or circumstances.

Any knowingly inaccurate statement, forged document, fraudulent refund attempt or staged false rental may result in suspension or termination of the relevant account, without prejudice to the other rights and remedies of IVV SERVICES.

Article 7 - Financial and Conduct Obligations of Providers

The Provider must publish accurate, fair, complete and up-to-date listings. In particular, the Provider undertakes to:

In case of breach of these obligations, IVV SERVICES reviews the situation in light of the complaint or report received, the available evidence, the seriousness of the facts, the history of the relevant profile and any explanations provided by the Provider. Following this review, IVV SERVICES may apply one or more of the following measures:

IVV SERVICES may in particular temporarily suspend a Provider if the Provider has an abnormally high cancellation rate over a rolling three (3) month period, or in case of repeated and documented complaints from Customers.

Measures restricting, suspending, delisting or terminating an account are notified to the relevant User by email or by any other appropriate means. Where possible and proportionate, IVV SERVICES indicates the main reasons for the measure and the means by which the User may submit observations or challenge the decision.

Costs, fees or losses directly caused by a serious or repeated breach by the Provider may, where provided for in the Terms of Use, be invoiced, offset against future amounts or result in an account restriction measure.

Data strictly necessary for fraud prevention, Platform safety and the protection of IVV SERVICES’ legitimate interests may be retained in secure archives for a proportionate period, in accordance with the applicable privacy policy.

Article 8 - Right of Withdrawal

Where the Booking relates to accommodation, transport, vehicle rental or other services to be provided on a specific date or during a specific period, the right of withdrawal may be excluded in accordance with the applicable provisions of the French Consumer Code.

By validating or confirming a Booking, including where the payment flow links to these Financial Terms, the Customer expressly requests the immediate performance of the digital intermediation service provided by IVV SERVICES. The Customer acknowledges that the IVVER Service Fees are due according to the terms displayed before payment and that they are retained by IVV SERVICES once the intermediation service has been performed or the free cancellation period has expired, subject to the refund cases expressly provided for in these Financial Terms.

Article 9 - Legal, Tax and Reporting Responsibilities

IVV SERVICES is the company operating the IVVER platform. Providers conduct their activity under their own responsibility and represent that they comply with all laws, regulations, tax, social security, administrative and insurance obligations applicable in their country of activity and in the country where the Asset is made available.

The Provider is solely responsible for declaring their income, taxes, duties, contributions, operating authorizations, insurance and local obligations relating to the rental of their Assets.

Where required by applicable law, including reporting obligations applicable to digital platform operators, IVV SERVICES may be required to collect, verify, retain and transmit certain information relating to Providers, Bookings or income generated through the Platform.

The Provider undertakes to provide the information necessary to comply with such reporting obligations and acknowledges that refusal, incomplete information or manifestly inaccurate information may result in restriction, suspension or inability to use certain Platform services.

Article 10 - Limits of Assistance and IVVER’s Liability

In case of breach by a Provider, IVV SERVICES may, within the limits of its technical and operational capabilities and the availability of offers on the Platform, assist the Customer in seeking an alternative solution.

This assistance is an obligation of means only. It is neither automatic nor guaranteed and does not constitute a guarantee of relocation, replacement, alternative transport, compensation or coverage of ancillary costs.

Unless mandatory law provides otherwise or a full refund is granted pursuant to Article 5.4, the total financial liability of IVV SERVICES in relation to a Booking is limited to the amount of IVVER Service Fees actually received by IVV SERVICES, excluding non-refundable transaction fees.

Article 11 - Complaints, Consumer Mediation and Disputes

These Financial Terms are governed by French law.

In case of difficulty, the User must first contact IVV SERVICES customer support at [email protected] in order to seek an amicable solution.

11.1. Consumer mediation

In accordance with the rules applicable to consumer mediation, any eligible consumer may, after first submitting a written complaint to IVV SERVICES and in the absence of a satisfactory resolution, refer the matter free of charge to the competent consumer mediator to which IVV SERVICES is affiliated.

The consumer mediator designated by IVV SERVICES is:

Médiation de la Consommation & Patrimoine (MCP)
12 square Desnouettes
75015 Paris
Website: https://mcpmediation.org/
Referral form: https://mcpmediation.org/saisir-le-mediateur/
Contact email: [email protected]

The European online dispute resolution platform has been discontinued. Mediation requests must therefore be submitted to the competent consumer mediator or to the competent authorities in accordance with the applicable rules.

11.2. Business users or international users

For business Users or Users who do not fall within a mandatory consumer mediation scheme, the parties will seek to resolve any dispute amicably within sixty (60) days following the initial written complaint.

Failing an amicable agreement, and unless mandatory law provides otherwise, any dispute arising out of these Financial Terms shall be submitted to the competent courts within the jurisdiction of the registered office of IVV SERVICES.

11.3. Class actions

To the maximum extent permitted by applicable law, the User agrees that any dispute shall be handled on an individual basis and waives the right to bring or participate in a class action or collective action against IVV SERVICES where such waiver is legally valid.

Article 12 - Language and Translations

These English Financial Terms are provided as the default user-facing version for international Users.

The legally authoritative version of these Financial Terms is the French version. In case of any discrepancy in interpretation between the French version and any translation, the French version shall prevail, unless mandatory applicable law provides otherwise.